Search results for "Restaurant service quality Multi criteria decision analysis DINESERV Hierarchical TOPSIS Fuzzy set theory"

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DINESERV along with fuzzy hierarchical TOPSIS to support the best practices observation and service quality improvement in the restaurant context

2019

Abstract The present work proposes a new Multi-Criteria-Decision-Analysis (MCDA)-based approach integrating the DINESERV model along with the hierarchical TOPSIS method as measurement tool for evaluating quality in the restaurant services context. More in detail, on the basis of the DINESERV theoretical framework of the restaurant service quality, hierarchical TOPSIS is applied to compare quality of restaurant services. Actually, due to the prioritization process of hierarchical TOPSIS, investigated services providers are consistently and effectively assessed against criteria and sub-criteria of DINESERV, so allowing the identification of both best practices and weaknesses of delivered serv…

Service quality021103 operations researchProcess managementGeneral Computer ScienceComputer sciencemedia_common.quotation_subjectFuzzy set0211 other engineering and technologiesGeneral EngineeringContext (language use)TOPSIS02 engineering and technologyMultiple-criteria decision analysisFuzzy logicIdentification (information)0202 electrical engineering electronic engineering information engineering020201 artificial intelligence & image processingQuality (business)Restaurant service quality Multi criteria decision analysis DINESERV Hierarchical TOPSIS Fuzzy set theorySettore ING-IND/16 - Tecnologie E Sistemi Di Lavorazionemedia_common
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